In the interest of hygiene we do not accept returns on earrings. This policy is strictly for the protection and health of the consumer. We ask that you please check you have ordered the correct size and style before purchasing.
Any personalised pre-ordered items can not be returned.
All other items will need to be returned within 14 days of delivery, this is our policy. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange
We do not refund any payments for shipping, this includes both amounts for either delivery or returning the item. We only refund the actual amount of the item purchased.
If you would like to exchange your item please email us stating the item and size you require. The delivery fee for the exchange must be paid for by the customer via paypal.
All items must be undamaged and unworn with all packaging still intact.
We recommend using a tracking service - we cannot be held liable for parcels lost in the post on the way back to us.
If packaging is missing or damaged on return, costs of up to £3.99 will be deducted from your refund payment and you will be notified via email. We can not except refunds for any personalised packaging.
Unfortunately we cannot offer refunds or exchanges on international orders due to customs charges.
RETURNING AN ITEM DUE TO A FAULT
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 30 days of purchase. Missing stones are classed as a manufacturing defect within a 30 day period. Beyond this period they are classed as general wear and tear and we are unable to offer replacements as they could have been caused by factors beyond our control. Please note that any items that have been damaged through wear and tear or tarnishing through the use of cream, water etc are not considered to be faulty.
Please see our care instructions page on how to look after your silver.
All refund requests are to be made via our contact form.